PROBLEM:

I've ordered a SALE ITEM but I want to return it. Can I do that?

SOLUTION:

No. Sale items cannot be returned for size exchanges under any circumstances.
Please make sure it is the size you require by referring to our size charts .

PROBLEM:

I've ordered the wrong size. I need a bigger/smaller shirt.

SOLUTION:

Return the t-shirt to us along with your invoice and write on it the size you need.
Please ensure you return the t-shirt to us folded and packaged neatly.
We usually print the weeks' size exchanges on Fridays.
We can't print a new size for you until we've received your returned shirt.
We offer 1 size exchange free of charge.
You can request a colour change for your replacement if you wish.

PROBLEM:

My shirt has a flaw/hole/print error.

SOLUTION:

Email us here admin@djtees.com to let us know, we'll organise a replacement right away. Then return the shirt to us.

PROBLEM:

I don't like the shirt design/colour I've received. Can I return it for a refund?

SOLUTION:

Yes you can, as long as it's unworn and returned to us neatly packaged. We'll refund your credit card on receipt of the return.

PROBLEM:

You've sent me the wrong t-shirt.

SOLUTION:

Ooops. Sorry. We do make the occasional packing error.
Email us here admin@djtees.com to let us know the details and we'll get the right one sent to you.

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Please note: if you give us an incorrect or incomplete address and this causes your order not to be delivered, we reserve the right to wait until the order is returned to us by the mail service before reshipping your order. This can take up to 8 weeks for non European mail as its returned to us via surface mail.

We reserve the right not to issue refunds to customers who have placed an order but not realised that we price in £ Sterling and not $ Dollars and subsequently request a refund after we have printed the order.

It is clear at every stage of the ordering process that the prices we charge are in Sterling.
That's what this sign means £.